Highstone is committed to listening to our customers and learning from customer complaints and feedback. We strive to make every effort to ensure we offer great services to all our customers. To achieve this, we aim to put your needs and views at the heart of everything we do.
We want to hear your views on the services we provide, both good and not so good. We welcome and value all comments or complaints you make and use them to help improve our services. We are happy to hear from tenants, advocates, parents, or support providers – we value everyone’s views and want to listen, learn and improve.
How To Make A Complaint
HHA offers a variety of ways that customers and their advocates can make a complaint:
- Through our dedicated Housing Officer
- By phone 03330 388410
- By Email complaints@highstoneha.co.uk
- By submitting our online form below
- By post:
Highstone Housing Association
6 Churchfield Court
Barnsley
S70 2JT
We also accept complaints that are completed on our easy-read form (you can request this from us). Easy-read forms can be emailed, posted, or passed to our Housing Officer to review. We will respond to complaints in accordance with our Complaints Policy.
Housing Ombudsman Service
Highstone Housing Association is a member of the Housing Ombudsman Service. They consider complaints once you have exhausted our formal complaints procedure, using dispute resolution principles. If you are unhappy with our final response after exhausting our formal complaints procedure, you can take your complaint to the Housing Ombudsman Service.
